Sarah (last name unknown) is the owner of the Sunny Meadows Fluffy Pony Shop, a fluffy store located somewhere in the western United States. Her store specializes in selling foals -- foals which come from the secret fluffy mill located in the shop's double basement. Her store serves as the main setting for 'The Fluffy Factory' series. Among her employees are the fluffaholic Whitney, her top floor supervisor, and her legendarily unstable cousin Tiffany. Her younger sister, Lucy, operates a fluffy pony shelter down the street; the two do not see eye to eye on the issue of fluffy ponies, and thus do not have a terribly close relationship, although this is changing.